Privacy Policy

Last Updated: August 21, 2026

SecureServe Academy (“SecureServe Academy,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you visit our website, create a learner account, enroll in a course or learning program, make a purchase, participate in training, communicate with us, or otherwise interact with SecureServe Academy.

This Privacy Policy applies to SecureServe Academy’s website, online learning environment, learner accounts, courses, assessments, forms, enrollment and checkout processes, communications, certificates of completion, customer support functions, and related online services collectively referred to as the “Services.”

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with SecureServe Academy’s Services.

It does not necessarily apply to websites, applications, services, or platforms operated independently by third parties, even when those services are linked to or integrated with SecureServe Academy. Third-party services are governed by their own privacy practices and applicable agreements.

2. Information We May Collect

The information we collect depends on how you interact with SecureServe Academy. We may collect the following categories of personal information.

3. Account and Identity Information

When you register, enroll, contact us, or maintain a learner account, we may collect information such as:

• First and last name;
• Email address;
• Username or account identifier;
• Password or authentication credentials in protected form;
• Telephone number, if provided;
• Mailing or billing address, if required;
• Profile photograph or avatar, if voluntarily uploaded;
• Company or organization information, if provided;
• Country, state, or general location information; and
• Other information you choose to provide through your profile or account.

4. Enrollment and Learning Information

When you participate in SecureServe Academy training, we may collect or generate information relating to your learning activity, including:

• Courses and learning programs in which you enroll;
• Enrollment dates and status;
• Course progress;
• Lessons or learning activities completed;
• Time spent in courses or learning activities;
• Quiz, examination, assessment, and assignment responses;
• Assessment attempts, scores, grades, and results;
• Submitted assignments and uploaded learning files;
• Instructor or system feedback;
• Course completion information;
• Certificates of completion issued;
• Learning notes, bookmarks, highlights, or saved resources;
• Course discussions or community activity when those features are enabled; and
• Other information reasonably necessary to provide and document your learning experience.

5. Transaction and Payment Information

When you purchase a course, learning program, bundle, subscription, gift, license, or other product, information associated with the transaction may be collected.

This may include:

• Product purchased;
• Purchase date;
• Transaction amount;
• Discount or promotional code;
• Billing information;
• Payment status;
• Refund or credit information;
• Invoice and receipt information;
• Tax-related information when required; and
• Payment-method identifiers supplied by the payment processor.

Full payment-card information is generally collected and processed by the payment provider connected to our learning platform rather than being stored directly by SecureServe Academy through ordinary website forms.

6. Communications and Support Information

When you communicate with SecureServe Academy, we may collect:

• Messages you send us;
• Support requests;
• Contact-form submissions;
• Email correspondence;
• Enrollment questions;
• Technical-support information;
• Privacy requests; and
• Records relating to resolution of your inquiry.

7. Automatically Collected Information

When you use our Services, certain information may be collected automatically, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Device or browser identifiers;
• Approximate geographic location derived from technical information;
• Referring website or source;
• Pages visited;
• Dates and times of activity;
• Login and session information;
• Course and media interaction data;
• Error and diagnostic information; and
• Cookie and privacy-preference information.

8. Cookies and Similar Technologies

SecureServe Academy and service providers supporting our Services may use cookies, local storage, pixels, tags, scripts, and similar technologies for authentication, security, preferences, analytics, course delivery, payment processing, and other purposes.

For additional information, please review our Cookie Policy.

9. Sources of Personal Information

We may obtain personal information from:

• You directly;
• Your SecureServe Academy learner account;
• Our learning-management platform;
• Payment processors;
• Authentication providers you elect to use;
• Cookies and online technologies;
• Referral or affiliate systems when enabled;
• Business or organizational purchasers that assign you a course license;
• Service providers; and
• Other sources permitted by applicable law.

10. How We Use Personal Information

SecureServe Academy may use personal information to:

• Create and administer learner accounts;
• Process registrations and enrollments;
• Provide access to purchased training;
• Deliver courses and learning materials;
• Track course progress and completion;
• Administer assessments and assignments;
• Issue certificates of completion when earned;
• Process transactions and refunds;
• Provide receipts and invoices;
• Respond to learner questions and support requests;
• Send administrative or operational communications;
• Send marketing communications when permitted;
• Personalize or improve the learner experience;
• Analyze website and course performance;
• Maintain platform security;
• Prevent fraud and abuse;
• Enforce our agreements and policies;
• Comply with legal obligations; and
• Protect the rights, safety, security, and property of SecureServe Academy, our learners, and others.

11. Operational Communications

We may send communications reasonably necessary to operate your account or provide the Services. These may include enrollment confirmations, payment receipts, course-access information, account-security notices, password-reset messages, assessment or completion notifications, policy notices, and service announcements.

Certain operational communications may be necessary to provide requested Services even when you have opted out of promotional marketing.

12. Marketing Communications

Where permitted, SecureServe Academy may send information about new courses, programs, promotions, educational resources, or academy updates.

You may opt out of promotional communications through the unsubscribe method provided in the communication or through available account privacy settings. Opting out of marketing does not necessarily stop operational messages associated with your account or purchases.

13. How We May Disclose Personal Information

SecureServe Academy does not disclose personal information indiscriminately. We may disclose information when reasonably necessary to operate our Services, complete transactions, comply with law, protect security, or fulfill other legitimate purposes described in this Privacy Policy.

14. Categories of Recipients

Personal information may be disclosed to categories of recipients such as:

• Learning-management and website hosting providers;
• Payment processors;
• Cloud-hosting and technology providers;
• Video and content-delivery providers;
• Email and communications providers;
• Analytics providers when enabled;
• Security, fraud-prevention, and authentication providers;
• Professional advisers;
• Government authorities or other parties when legally required;
• A successor or acquiring organization in connection with a business transaction; and
• Other parties with your direction or consent.

15. LearnWorlds

SecureServe Academy uses LearnWorlds to provide its online learning environment. Information relating to learner accounts, course access, progress, assessments, certificates, platform usage, and related functions may be processed through LearnWorlds in connection with providing our Services.

LearnWorlds may process information as a service provider or processor in accordance with its applicable contractual commitments, privacy practices, and legal obligations.

16. Payment Processors

Payment transactions may be processed by third-party payment providers integrated with SecureServe Academy or LearnWorlds.

Payment processors may receive information necessary to authorize, complete, secure, and document transactions. Their handling of payment information is subject to their own legal obligations and privacy practices.

17. Social Sign-In Providers

If SecureServe Academy enables social or third-party sign-in functionality and you choose to use it, the authentication provider may transmit limited account information to our learning platform, such as your name, email address, or identifier, depending on your provider settings and permissions.

18. Community and User-Generated Content

If community, discussion, profile, commenting, or similar features are enabled, information you choose to post may be visible to other authorized users or, depending on the feature, to the public.

Do not post confidential, highly sensitive, financial, medical, legal, or other personal information that you do not want other users to view.

19. Certificates and Credential Information

When a learner successfully completes an eligible course, SecureServe Academy may generate a certificate of completion containing information such as the learner’s name, course title, completion date, certificate identifier, or related completion information.

Learners may have options to download, print, or voluntarily share certificates through supported services. If you choose to share a certificate publicly or with a third party, the information displayed on that certificate may become accessible to others.

20. Course Material Watermarks

SecureServe Academy may use individualized watermarks on course videos, PDFs, or other protected learning materials. Depending on the configuration, a watermark may include the SecureServe Academy name or logo and information associated with the learner account, such as the learner’s email address.

Watermarks are used for intellectual-property protection, misuse prevention, accountability, and protection against unauthorized redistribution of course materials.

21. Sensitive Personal Information

Certain laws define specific categories of information as sensitive personal information or sensitive data. Examples may include government identifiers, account credentials, precise geolocation, racial or ethnic origin, religious beliefs, certain health information, biometric information used for identification, sexual orientation, citizenship status, and other information defined as sensitive by applicable law.

SecureServe Academy does not require learners to provide unnecessary sensitive personal information merely to participate in ordinary online courses. Please do not submit sensitive information through ordinary course discussions, community features, or general contact forms unless SecureServe Academy specifically requests it for a legitimate purpose.

22. Biometric Information

SecureServe Academy does not intentionally collect biometric identifiers for the purpose of uniquely identifying learners unless a specific feature is implemented and appropriate notice, consent, and other protections are provided as required by applicable law.

23. Artificial Intelligence Features

Certain learning-platform features may incorporate artificial-intelligence functionality. Where an AI-powered feature processes learner input, additional notices or consent choices may be presented through the platform.

Learners should avoid submitting confidential or sensitive personal information into AI-enabled features unless the information is necessary for the stated purpose and the learner understands how the feature will process the information.

24. Sale and Sharing of Personal Information

Privacy laws may define “sale,” “sharing,” or similar terms more broadly than ordinary monetary transactions. Certain advertising or analytics activities can potentially fall within statutory definitions even when no money is exchanged for an individual’s personal information.

If SecureServe Academy engages in processing that constitutes a sale or sharing of personal information under applicable law, we will provide applicable disclosures and opt-out mechanisms as required.

25. Targeted Advertising

SecureServe Academy may use advertising or marketing technologies to measure campaigns or promote our courses. Where such processing constitutes targeted advertising or cross-context behavioral advertising under applicable law, eligible individuals may have a right to opt out.

26. Profiling and Automated Decision-Making

SecureServe Academy does not intend to use learner personal information to make solely automated decisions producing legal or similarly significant effects unless appropriate notice and rights are provided as required by applicable law.

27. Data Minimization

We seek to collect personal information that is reasonably relevant and necessary for the purposes for which it is collected, including delivering education, administering accounts, processing transactions, maintaining security, complying with law, and operating SecureServe Academy.

28. Data Retention

We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy legitimate educational, contractual, operational, accounting, security, dispute-resolution, and legal obligations.

Retention periods may differ based on the type of information. For example, financial transaction records may need to be retained longer than ordinary website-session information.

When information is no longer reasonably required, we may delete, de-identify, aggregate, or otherwise dispose of it subject to applicable law and technical limitations.

29. Account Deletion

Learners may have the ability to request deletion of their account and certain personal information through privacy settings or by contacting SecureServe Academy.

Deleting an account may result in loss of access to courses, progress records, certificates, saved learning information, and other account features. Certain information may nevertheless be retained when required or permitted for financial, fraud-prevention, legal, contractual, dispute-resolution, or other legitimate purposes.

30. Data Security

SecureServe Academy uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, computer system, cloud service, or electronic storage method can be guaranteed to be completely secure. Users should protect their passwords, use appropriate device security, and notify us if they suspect unauthorized account activity.

31. Data Breach and Security Incidents

If a security incident involving personal information occurs, SecureServe Academy will investigate and take appropriate responsive measures. Where applicable law requires notification to affected individuals, regulators, or other authorities, SecureServe Academy will provide such notifications in accordance with applicable requirements.

32. Children’s Privacy

SecureServe Academy provides career-focused and professional education and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13 in a manner prohibited by the Children’s Online Privacy Protection Act (“COPPA”).

If we learn that personal information has been collected from a child under 13 in circumstances requiring parental consent and such consent has not been obtained, we will take appropriate steps consistent with applicable law.

33. Student and Educational Records

SecureServe Academy is an independent online education provider. This Privacy Policy does not represent that SecureServe Academy is an institution subject to the Family Educational Rights and Privacy Act (“FERPA”).

If SecureServe Academy enters an arrangement in which specific legal requirements concerning educational records apply, those records will be handled in accordance with the requirements applicable to that arrangement.

34. Health Information

SecureServe Academy may offer educational content relating to healthcare or healthcare administration, but that does not by itself make SecureServe Academy a healthcare provider or HIPAA-covered entity.

Learners should not submit patient information, protected health information, medical records, or other confidential healthcare information through courses, assignments, discussions, or general support channels unless expressly authorized for a specific lawful purpose.

35. U.S. Consumer Privacy Rights

Residents of certain U.S. states may have statutory rights concerning their personal information. The availability and scope of these rights depend on the law applicable to the individual and SecureServe Academy, including applicable thresholds, definitions, and exemptions.

Depending on applicable law, eligible individuals may have rights to:

• Confirm whether we process personal information about them;
• Access personal information;
• Obtain information about categories of information collected;
• Correct inaccurate personal information;
• Delete certain personal information;
• Obtain a portable copy of certain personal information;
• Opt out of certain sales of personal information;
• Opt out of certain sharing of personal information;
• Opt out of targeted advertising;
• Opt out of certain profiling or automated processing;
• Limit certain uses or disclosures of sensitive personal information;
• Withdraw consent where processing is based on consent;
• Appeal certain privacy-request decisions where required; and
• Exercise privacy rights without unlawful discrimination or retaliation.

36. California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended (“CCPA”), when that law applies to SecureServe Academy and the applicable processing activity.

Applicable rights may include rights to:

• Know categories and specific pieces of personal information collected;
• Know categories of sources;
• Know purposes for collection, use, sale, or sharing;
• Know categories of recipients;
• Access personal information;
• Correct inaccurate personal information;
• Delete qualifying personal information;
• Opt out of qualifying sale or sharing;
• Limit certain uses of sensitive personal information where applicable; and
• Exercise rights without prohibited discrimination.

37. Privacy Rights in Other States

Numerous states have enacted consumer privacy laws, and additional states may enact or amend privacy requirements over time.

SecureServe Academy intends to process valid privacy requests in accordance with the rights, response periods, verification requirements, appeal procedures, and exemptions applicable under the governing law.

Nothing in this Privacy Policy is intended to restrict a privacy right that cannot legally be waived.

38. Global Privacy Control and Universal Opt-Out Signals

Certain jurisdictions recognize browser-based or device-based universal opt-out preference signals, including Global Privacy Control (“GPC”).

Where applicable law requires SecureServe Academy to recognize a qualifying universal opt-out mechanism and the relevant processing falls within that law, we will process the signal in accordance with applicable requirements and available technology.

39. How to Submit a Privacy Request

Eligible individuals may submit privacy requests through privacy tools available within their SecureServe Academy account or by contacting us at:

Please identify the nature of your request and provide sufficient information for us to reasonably identify the account or information involved.

40. Verification of Privacy Requests

To protect personal information from unauthorized disclosure or deletion, we may take reasonable steps to verify the identity of a person submitting a privacy request.

Verification may depend on the nature of the request, sensitivity of the information, applicable law, and information reasonably available to SecureServe Academy.

41. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on behalf of an individual, SecureServe Academy may require reasonable evidence of the agent’s authority and may separately verify the identity or authorization of the individual.

42. Response Times

SecureServe Academy will respond to verified privacy requests within the time required by applicable law. Some laws permit additional time when reasonably necessary, subject to applicable notice requirements.

43. Appeals

If applicable state law provides a right to appeal a decision concerning a privacy request, instructions for submitting an appeal will be provided when required.

Appeals may also be submitted to admin@secureserveacademy.com with the subject line “Privacy Appeal.”

44. Non-Discrimination

SecureServe Academy will not unlawfully discriminate or retaliate against an individual for exercising a privacy right protected by applicable law.

45. Financial Incentives

SecureServe Academy does not currently maintain a program intended to provide a financial incentive in exchange for the collection, sale, or sharing of personal information as those concepts may be defined under applicable privacy law.

If such a program is introduced in the future and applicable law requires a separate notice, SecureServe Academy will provide the required notice before implementing the program.

46. International Users and Cross-Border Processing

SecureServe Academy is based in the United States and primarily provides Services for the U.S. market. Personal information may be stored or processed in the United States or other locations where our service providers operate.

Individuals accessing our Services from outside the United States should understand that privacy and data-protection laws in the United States may differ from those in their home jurisdiction.

Where foreign privacy laws legally apply to our activities, SecureServe Academy will address applicable obligations.

47. Third-Party Links and Services

SecureServe Academy may link to websites, services, resources, or platforms operated by third parties. We are not responsible for the independent privacy practices of third parties.

We encourage users to review the privacy policies of third-party services before providing personal information to them.

48. Business Transfers

If SecureServe Academy or the business operating it is involved in a merger, acquisition, reorganization, sale of assets, financing, restructuring, or similar transaction, personal information may be transferred or disclosed as part of evaluating or completing the transaction, subject to applicable law.

49. Legal Requirements and Protection of Rights

We may preserve, use, or disclose personal information when we reasonably believe doing so is necessary to comply with applicable law, lawful process, court orders, regulatory requests, enforceable governmental demands, or other legal obligations.

We may also process or disclose information when reasonably necessary to protect SecureServe Academy, our learners, our rights, our property, our security, or the rights and safety of others.

50. Changes to This Privacy Policy

SecureServe Academy may update this Privacy Policy periodically to reflect changes in our Services, technology, vendors, data practices, business operations, or legal requirements.

The date at the top of this policy identifies when it was most recently updated. Material changes may also be communicated through the website, learner account, email, or another appropriate method when required by law.

51. Contact SecureServe Academy

Questions about this Privacy Policy or SecureServe Academy’s privacy practices may be directed to:

52. Related Policies

This Privacy Policy should be read together with SecureServe Academy’s other applicable policies and notices.